Ordering, Delivery & Returns
​
Placing an order
Once you receive your order confirmation it will be processed and posted within 3-5 days (excluding weekends and bank holidays) and we will notify you with confirmation of your order and once again when your item is dispatched.
​
Most of the items on the site are in stock however if you are interested in any items that are no longer in stock or are looking for a bespoke item please contact us using the contact form and we will contact you directly to discuss. Please note if you are purchasing a made to order item the lead times will differ depending on the item being made.
​
Delivery
​
You will receive an email once your item/s dispatch and the postage options we have available are First class Signed For, Second class Signed for & Special Delivery.
​
Returns
​
When you buy goods from Snooty Ooty, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
In addition to your legal rights, we also allow you to return goods if you change your mind. This however excludes personalised and custom made items and for hygiene reasons earrings unless, as detailed above they, are faulty or misdescribed.
​
If you do wish to a return an item please contact us within 14 days at snootyooty@outlook.com so that we can discuss and arrange the return of the goods. They must be returned with a receipt and in the original packaging and unused. On receipt of the items assuming it meets all requirements we will then contact you to issue a refund or exchange.
​
As Snooty Ooty also operates online you have additional legal rights
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. You do not have to provide a reason.
​
If you do wish to cancel or return your order you must contact us within 14 days of receiving the goods and you then have another 14 days to return the item to us
Please contact us at snootyooty@outlook.com to arrange the return so we can then arrange for a refund/exchange within 14 days of receiving the goods back.
​
​
​